Concessions & Catering Programmes Manager

Befristet, Vollzeit · Frankfurt am Main

The job
The Concessions & Catering Programmes Manager (m/f/d) within the Hospitality Production (HPRO) team is responsible for the overall project management and operational implementation of all non-Hospitality related catering programmes to be delivered within the 10 host venues.  These programmes include:
  • Workforce Catering
  • Teams & Match Officials Catering 
  • Media Catering
  • Workforce Celebratory Events
  • Spectator Concessions
The frame
Starting date: asap
List of relevant tasks & responsibilities
  • Overall Project Lead for all stadia Concessions & Catering Programmes
  • Managing the onsite Concessions & Catering Programmes teams during the tournament, providing leadership to allow successful implementation of all catering programmes
  • Acting as the primary liaison for the EURO 2024 GmbH Venue Operations team, for concessionaires and Stadium operators as well as for official F&B partners
  • Establishing a good working relationship with the concessionaires and Stadium operators to ensure a smooth collaboration throughout the planning, implementation and tournament phase
  • Evaluating existing concessions and stadium catering facilities and identifying areas of improvement to provide a high level of service to the spectators as well as to the F&B and other relevant brands associated with UEFA EURO 2024
  • Analysing revenue potential for spectator concessions programmes across all venues
  • Developing a detailed catering concept for all programmes outlined above within agreed level of service and budget
  • Managing all contracted suppliers to ensure delivery of all services as detailed in services agreement
  • Establishing relevant KPIs, processes and tools to enable quantitative and qualitative analysis of suppliers
  • Reviewing suppliers’ operating plans to ensure all services are sufficiently prepared and resourced
  • Coordinating with Commercial Partners to ensure delivery of the contractual rights of official F&B partners
  • Ensuring the thorough implementation of a sustainability concept for all catering programmes that is in line with the overarching Event Social Responsibility Strategy for the Tournament
  • Planning and participating in working visits to the 10 UEFA EURO 2024 stadia
  • Supporting with the recruitment of the on-site Concessions & Catering Programmes teams
  • Working closely with the Event Communications team to raise awareness of onsite catering services before and during the event, enhancing the customer experience during the tournament
  • Compiling training materials and delivering training sessions to onsite teams
  • Providing input into reporting systems: provide regular updates of project progress, contribute to working visits and debrief reports
  • Working closely with the Hospitality Production team to make use of synergies and support the team onsite (missions of 5 to 10 days) during Club Finals and / or other National Team Competitions taking place ahead of UEFA EURO 2024
  • Bachelor or equivalent qualifications in event management, project management, logistics, or international business.
Work experience
  • 4-6 years experience in the food and beverage, catering, or related professional area
  • Experience in management of food & beverage projects at major international and high-profile events
  • Knowledge of the food & beverage concessions industry in Germany
  • Knowledge of the food & beverage concessions industry at football stadiums will be an added advantage
  • Understanding of F&B-related utilities (electricity, water supply, etc.)
  • Knowledge of local and EU food safety and sustainability regulations
  • Experience of managing multi-disciplined teams across a variety of event technical areas
Set of Skills
  • Budget Management (Proficient)
  • Project Management (Proficient)
  • Contract negotiation and management (Proficient)
  • English (Proficient) 
  • German (Advanced) 
  • Computer-literate: Word, PowerPoint, Excel, Outlook (Proficient) 
  • Use of SAP or similar ERP (Advanced)  
  • Excellent communication skills – oral and written         
  • Ability to adept at working in an international environment         
  • Strong leadership skills       
About us
In 2024, Germany will host the 17th edition of the UEFA European Football Championship. Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion. This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football. EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.

The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do . We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality or any other personal trait. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.
Vielen Dank für Ihr Interesse an der EURO 2024 GmbH!

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