Ticketing Operations Coordinator

Temporary, Full-time · Frankfurt am Main

The job
The Ticketing Operations Coordinator (m/f/d) is responsible for supporting the Ticketing Operations Team Leader in the planning and implementation of ticketing operations mainly for EURO 2024, but also for the UEFA Champions League final, the UEFA Europa League final, the UEFA Europa Conference League final and the UEFA Super Cup, as well as other events if required.
The frame
Start date: 01.10.2023
End date: 15.08.2024
List of relevant tasks & responsibilities
  • Producing extensive training content for venue ticketing teams, ticketing volunteers and freelancers 
  • Defining training schedule and planning for EURO 2024 venue teams 
  • Conducting interviews for the recruitment of ticketing venue teams for EURO 2024 and being the point of contact for the onboarding/offboarding of ticketing venue teams 
  • Developing e-learning content, FAQs and presentations to share knowledge with all stakeholders of Ticketing Operations 
  • Supporting in the definition of ticketing troubleshooting processes 
  • Planning overall ticketing tournament time deployment (shifts planning) 
  • Creating task lists for venue teams and follow-up processes 
  • Planning, preparing and consolidating venue reporting during tournament to promote business decisions and escalation  
  • Planning and producing tournament time reports for other stakeholders  
  • Following the defined processes for event debrief and coordinating the overall ticketing debrief delivery 
  • Working with the Ticketing Operations Team Leader in the implementation of processes of paper tickets production, printing and distribution 
  • Collecting and recording invoices through the procurement tool and forwarding them for payment to the finance department
  • University degree in management, sports management or other relevant education
Work experience
  • 1-3 years experience in event management, ideally in ticketing or another related area
  • Previous experience working or volunteering on events, ideally in the sports industry is a plus
Set of Skills
  • Project Management
  • English, any other language an asset
  • Computer-literate: Word, PowerPoint, Excel, Outlook, Teams, databases (advanced)
  • Excellent communication skills – oral and written
  • Attention to detail and structured working method
  • Availability to travel if required
About us

In 2024, Germany will host the 17th edition of the UEFA European Football Championship. Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion. This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football. EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.

The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do. We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.

Employee benefits

  • Be part of an unique on-site team and experience the operations in the venue

  • Contribute to and help shape the staging of Europe's biggest sporting event

  • Varied and challenging tasks

  • Working in a unique, exciting and sporty environment

  • Regular team events

  • A wide variety of employee benefits

We are looking forward to hearing from you!
Thank you for your interest in EURO 2024 GmbH!

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