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Dispatch Agent

Temporary, Full-time · All Venues
The job
The mission of Event Transport (ETRN) is to provide safe, secure and reliable passenger transportation to specific target groups and to enforce seamless vehicle access and parking operations at the stadium.  
  
The Dispatch Agent (m/f/d) will be responsible for the provision of fleet services in a Host City. This role reports to the Fleet & Bus Operations Coordinator.

  • Start date: 01.05.2024
  • End date: 31.07.2024

Start and end date may still differ slightly. Please enter the venue(s) for which you are available in the application form ("Preferred venue(s)").
Salary structure
With the following information, we would like to give you an insight into the general conditions and our salary ranges. The salaries we call are based on several criteria, including the project, general responsibility and the required set of skills. This includes the knowledge & skills already acquired in professional work experience as well as verifiable education in terms of a relevant degree or comparable qualification. Our positions are classified and remunerated according to the above criteria. Therefore, the monthly salary for the Assistant position advised here is 3.100 € gross. Please note that over- or underpayment is possible depending on skills and specific experience. A bonus payment as a tournament bonus at the end of the employment is also possible.

Please click here for further information regarding social insurances and taxes in Germany.
List of relevant tasks & responsibilities
Communication and cooperation 
  • Act as the main operational contact for fleet service providers  
  • Cooperate closely with event service providers on-site in order to guarantee the fulfilment of service requirements 
ETRN workforce responsibilities 
  • Coordinate daily transport services and dispatching of drivers   
  • Implement and adapt all fleet operational processes and procedures in accordance to guidelines from UEFA and service level agreements 
  • Monitor of the activity of drivers and volunteer workforce (according to the guidelines of the volunteer programme) at the fleet compound 
Event-time responsibilities 
  • Oversee and coordinate the allocation of resources at the fleet compound 
  • Responsible for processing transfer requests data in FAME and EGON (EURO Ground Operations Network - Dispatch Tool) 
  • Implement process for transfer requests change management in the Host City 
  • Apply fleet compound policies and procedures for staff and volunteers 
  • Ensure proper data collection of all fleet related services in accordance to UEFA requirements 
Administration 
  • Support ETRN Manager on the implementation and follow-up of project plans 
  • Apply procedures with regards to cost control and supplier management in line with project guidelines
Education
  • Bachelor's or equivalent degree (ideally relating to transport, logistics, supply chains or business management)
  • Previous experience in the fields of Event Transport, Venue Management or Access Management an advantage 
  • Previous experience working on sporting events an advantage
  • Experience of working on large-scale sport events is considered a strong asset
  • Computer-literate: MS Word, PowerPoint, Excel, Outlook, Project (Proficient)
  • AutoCad
  • German and English (Proficient)
  • Adapting and responding to change
Overall recruitment plan
After screening all applications, we will start inviting interesting candidates for the first step in the recruitment process to a time-shifted video interview. Here, you will receive a questionnaire with some general and some job specific questions, which you have to answer via video or written. The second step for the short-listed candidates in the process is then a video interview with HR and the relevant project.

Please note that due to the high number of open positions, the interview phase will probably start in September 2023. We try to provide you feedback as soon as possible. Thanks already for your patience.
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About us

In 2024, Germany will host the 17th edition of the UEFA European Football Championship. Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion. This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football. EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.

The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do. We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.



Employee benefits

  • Be part of an unique on-site team and experience the operations in the venue

  • Contribute to and help shape the staging of Europe's biggest sporting event

  • Varied and challenging tasks

  • Working in a unique, exciting and sporty environment

  • Regular team events

  • A wide variety of employee benefits

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We are looking forward to hearing from you!
Thank you for your interest in EURO 2024 GmbH!

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