ICT Logistics & Workforce Implementation Specialist

Permanent employee, Full-time · Frankfurt am Main

The job
To ensure UEFA EURO 2024 sets a world class benchmark in sports event delivery, the UEFA Information Communication Technology team is currently looking for a professional and experienced ICT Logistics & Workforce Implementation Specialist. 

The ICT Logistics & Workforce Implementation Specialist (m/f/d) will assist with enquiries and problems relating to Logistics and Workforce, which entails configuring digital platforms, diagnosing issues and identifying root causes, and then either solving them or passing them on to the relevant people.
The successful candidate will work closely with the relevant ICT product owners, passing on user feedback and requests for system modifications as part of the continual improvement of the service.
The frame
Start date: 01.09.2023
End date: 31.07.2024
Application deadline: 06.04.2023
List of relevant tasks & responsibilities
  • Administration, maintenance and support for existing systems and applications
    • System configuration and implementation of various applications, in collaboration with business colleagues
    • Ensuring constant communication with users (including passing details of any required changes on to the appropriate teams)
    • Being a subject matter expert with in-depth knowledge of business activities and processes in the Logistics and Workforce domains: Accommodation, Travel, Transfer and Workforce management including Volunteers
  • Customer support:
    • Ensuring that all incident logs and cases are handled and dispatched in a timely manner and to a high standard
    • Ensuring that business requests are rapidly answered or redirected to the right team
    • Working with third-party developers to resolve bugs in systems or to run root cause analysis
  • Testing:
    • Acting as a key point of contact for calls escalated by the service desk team for second-level support
    • Ensuring that the Logistics and Workforce applications are regularly tested to avoid any bugs during peak utilisation
    • Testing solutions when new features and capabilities are implemented
    • Assisting the ICT product owners and the ICT business relationship manager in collating requirements, development follow up and testing of new features and non-regression testing of existing features
  • Documentation and training:
    • Producing and maintaining training-related documentation, including ad hoc training and configuration documentation
    • Helping to maintain up-to-date mapping of business processes, in close collaboration with stakeholders
  • Bachelor's degree in information technology, or an equivalent qualification
Work experience
  • 2-4 years experience in application support as a level 2 specialist
  • Any relevant experience in a sports or football environment
Set of Skills
  • Proficient German and English skills
  • Any other language an asset 
  • Proficient experience with Office 365, including SharePoint and TEAMS, Word, PowerPoint, Excel, Outlook
  • Any knowledge of a requirements gathering tool an asset (AzureDevOps etc.)    
  • Advanced testing capabilities
  • Resilience and the ability to work in a high-pressure environment
  • Efficiency and the ability to coordinate actions and anticipate issues, adopting a proactive approach to service provision
  • Excellent organisation and oral as well as written communication skills
  • Team spirit
About us

In 2024, Germany will host the 17th edition of the UEFA European Football Championship. Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion. This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football. EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.

The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do. We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait. If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.

Employee benefits

  • Contribute to and help shape the staging of Europe's biggest sporting event

  • Varied and challenging tasks

  • Working in a unique, exciting and sporty environment

  • Mobile working possible up to 40% per month

  • Regular team events

  • A wide variety of employee benefits

  • Personal benefits, such as company health management, company pension scheme, free hot and cold beverages at the office

We are looking forward to hearing from you!
Thank you for your interest in EURO 2024 GmbH!

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